Terms of service

Last updated: 5 June 2026

1. Overview

Welcome to Ioanna.

These Terms of Service (“Terms”) govern your access to and use of https://ioanna-official.shop, including your purchase and use of physical products, digital products, digital content, sourcing information, supplier links, files, guides, and other services offered by Ioanna.

By accessing our website, creating an account, placing an order, downloading or accessing digital content, or otherwise using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website, purchase our products, or access our services.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded or restricted.

2. Company Information

This website is operated by:

Trading name: Ioanna
Email: support@ioanna-official.shop
Website: https://ioanna-official.shop

Throughout these Terms, the words “Ioanna”, “we”, “us”, and “our” refer to the legal entity operating the Ioanna store.

The words “you”, “your”, “customer”, and “user” refer to the person accessing our website, purchasing a product, or using our services.

3. Eligibility

You must be at least the age of majority in your country of residence to place an order or use our services independently.

If you are under the age of majority, you may use our services only with the involvement, consent, and supervision of a parent or legal guardian.

By placing an order, you confirm that you have the legal capacity and authority to enter into a binding agreement.

4. Account Responsibility

If you create an account, you agree to provide accurate, complete, and current information.

You are responsible for protecting your account details, password, and login information. You are also responsible for activities performed through your account, unless those activities resulted from circumstances for which we are legally responsible.

You must contact us promptly if you believe that your account or payment information has been used without authorization.

5. Acceptable Use

You may use our website, products, and services only for lawful purposes.

You must not:

Use our website or products for fraudulent, illegal, deceptive, abusive, or harmful activities.
Provide false identity, payment, billing, shipping, or contact information.
Attempt to interfere with the operation, functionality, or security of our website.
Introduce viruses, malware, harmful code, automated scraping tools, or other disruptive technology.
Copy, resell, share, distribute, or commercially exploit our digital products without written permission.
Use supplier information or digital content to infringe intellectual property rights.
Use our services to source, promote, distribute, or sell counterfeit, unlawful, unsafe, or prohibited goods.
Attempt to bypass access controls, payment requirements, or product restrictions.

We may suspend or restrict access where we reasonably believe that these Terms have been violated, subject to applicable law.

6. Types of Products

Ioanna may offer both physical and digital products.

6.1 Physical products

Physical products may include jewelry, sunglasses, fashion accessories, packaging, cases, and other tangible goods displayed on our website.

6.2 Digital products

Digital products may include:

Supplier links.
Sourcing information.
Supplier contact details.
Digital files and downloads.
Product research.
Guides and directories.
Templates and lists.
Informational or educational resources.
Access to third-party listings or marketplaces.

The product page will indicate whether a product is physical, digital, or includes both physical and digital elements.

You are responsible for reviewing the product description before completing your purchase.

7. Product Information

We make reasonable efforts to present product images, colors, dimensions, descriptions, materials, prices, and other information accurately.

However:

Colors may appear differently depending on the customer’s screen, lighting, or device settings.
Packaging may occasionally differ from the packaging shown in photographs.
Minor non-material differences in shade, finish, pattern, measurements, or packaging may occur.
Product availability may change before our website is updated.
Third-party supplier information may change without notice.

Any variation must still comply with the product description and applicable legal conformity requirements. Material differences affecting the product’s identity, function, quality, or advertised characteristics are not treated as minor variations.

8. Digital Products and Supplier Information

Digital products containing sourcing information or supplier links are informational products.

Ioanna is not the supplier, manufacturer, wholesaler, fulfillment provider, agent, or representative of third-party businesses referenced in a digital product unless expressly stated otherwise.

Third-party supplier details, listings, prices, inventory, minimum order quantities, product specifications, shipping options, and contact details may change at any time.

Unless expressly stated on the relevant product page, we do not guarantee:

Continued availability of a supplier or listing.
Supplier stock levels.
Supplier prices or shipping costs.
Supplier response times.
Product quality supplied by a third party.
Supplier reliability or future performance.
Delivery times for orders placed with third-party suppliers.
Customs treatment or import charges.
That a supplier will accept an order.
That the customer will earn revenue, profit, or achieve a particular business result.
That a product may legally be imported, marketed, or resold in every country.

You are responsible for independently assessing a supplier before making a purchase or entering into a business relationship.

You are also responsible for verifying product authenticity, safety, regulatory compliance, intellectual property rights, import requirements, resale requirements, taxes, and applicable laws.

Purchasing sourcing information from Ioanna does not grant authorization to use third-party trademarks, images, designs, logos, or other intellectual property.

9. Third-Party Platforms and Non-Affiliation

Our website or digital products may refer or link to third-party suppliers, marketplaces, platforms, payment providers, shipping providers, or other services.

Ioanna does not own or control these third parties and is not responsible for their websites, policies, pricing, availability, products, services, communications, delivery, or business practices.

Ioanna is an independent business and is not affiliated with, endorsed by, sponsored by, or officially connected with any third-party brand, supplier, marketplace, platform, or company mentioned on our website unless expressly stated otherwise.

All third-party names, logos, trademarks, and other marks belong to their respective owners and are used only for informational or identification purposes.

Your use of a third-party website or supplier is subject to that third party’s own terms, policies, and privacy practices.

10. Prices, Taxes, and Currency

Prices are shown on the website in the currency selected or displayed at checkout.

Unless stated otherwise, applicable taxes will be included or calculated as required during checkout.

Your bank, payment provider, or card issuer may charge additional currency conversion, international transaction, or processing fees. Such third-party fees are outside our control.

We may change product prices at any time. A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing or technical error and applicable law allows correction.

11. Payment

We accept the payment methods displayed at checkout.

By submitting an order, you confirm that:

Your payment information is accurate and complete.
You are authorized to use the selected payment method.
You agree to pay the full amount displayed at checkout.
You authorize us and our payment providers to process the transaction.

Payment services provided by PayPal, Klarna, card processors, Shopify Payments, or other providers may be subject to their own terms and privacy policies.

We do not store complete card details where payments are processed directly by an independent payment provider.

12. Orders and Contract Acceptance

Placing an order is an offer to purchase the selected product or products.

An automated order confirmation only confirms that we received your order. It does not necessarily mean that the order has been accepted.

We may refuse, cancel, or limit an order for legitimate reasons, including:

Suspected fraud or unauthorized payment.
Incorrect or incomplete customer information.
Product unavailability.
An obvious pricing or technical error.
Abuse of promotions or discount codes.
An order containing restricted or prohibited activity.
A violation of these Terms.
An inability to deliver to the supplied address.

Where a paid order is cancelled by us, we will refund the amount paid for the cancelled item or order.

For physical products, acceptance generally occurs when we confirm dispatch or otherwise expressly accept the order.

For digital products, acceptance generally occurs when the digital content or access instructions are provided.

13. Order Changes and Cancellations

Please review your products, quantities, billing details, shipping address, and email address carefully before completing checkout.

You may contact us promptly to request a change or cancellation. However, we cannot guarantee that changes can be made once fulfillment, processing, personalization, dispatch, or digital delivery has started.

Failure to cancel an order before processing does not remove any statutory right of withdrawal or other mandatory consumer right that applies to your purchase.

14. Promotions, Discounts, Bundles, and Free Gifts

Promotions, discount codes, bundles, free gifts, and special offers are subject to the conditions shown with the offer.

Discount codes:

Must be entered before checkout is completed.
Cannot be applied retroactively.
Cannot be exchanged for cash.
May be restricted to selected products, customers, countries, or order values.
May not be combined with other offers unless expressly permitted.
May expire or be withdrawn as stated in the promotion.

For bundle promotions such as “Buy 1 Get 1 Free”, “Buy 2”, “Free Gift”, or similar offers, all products received as part of the promotion may need to be returned together to receive a full refund.

If only part of a promotional order is returned, we may recalculate the order based on the products kept by the customer. The refund may therefore be reduced by the normal value of retained products, free gifts, packaging, or promotional benefits.

Any recalculation will be reasonable, transparent, and subject to mandatory consumer law.

15. Digital Delivery

Digital products are normally delivered electronically by email, download link, customer account, webpage access, or another digital delivery method.

Delivery may occur immediately or shortly after successful payment.

You are responsible for providing a correct email address and checking your inbox, spam folder, promotions folder, and customer account.

If you do not receive digital access within 30 minutes after successful payment, contact us at support@ioanna-official.shop and include:

Your order number.
The name used for the purchase.
The email address used at checkout.

We will make reasonable efforts to resend or restore access where the order can be verified.

16. Immediate Digital Access and Right of Withdrawal

EU and other applicable consumer laws may provide a right to withdraw from certain digital purchases.

Where you request immediate delivery or access to digital content before the end of the statutory withdrawal period, we may ask you to:

Give your prior express consent for delivery or access to begin immediately; and
Acknowledge that you will lose your statutory right of withdrawal once delivery, download, access, or performance has begun.

Where both requirements have been validly completed and digital delivery has begun, the purchase will generally be final and non-refundable, except where:

The digital product is faulty.
The digital product was not supplied.
The digital product is materially different from its description.
A refund or remedy is otherwise required by law.

Where the required consent and acknowledgment have not been obtained, your statutory withdrawal rights remain unaffected.

17. Digital Product Refund Conditions

Subject to applicable law, we do not provide refunds for digital products after valid immediate access has been delivered and the customer has acknowledged the loss of the right of withdrawal.

This includes refund requests based only on:

A change of mind.
Buyer’s remorse.
Failure to read the product description.
Lack of knowledge or experience using supplier platforms.
Disagreement with a third-party supplier’s current price.
Temporary supplier stock issues.
A supplier changing or removing a listing.
A supplier failing to reply.
A customer deciding not to use the information.
A customer failing to obtain sales, profit, or another desired result.
The customer already knowing some or all of the supplied information.

This section does not limit your rights where the digital product is faulty, inaccessible, not supplied, materially misdescribed, or otherwise non-conforming.

18. Duplicate Digital Purchases

Customers must review their cart, products, and quantities before completing payment.

If the same digital product, sourcing link, supplier file, or substantially identical digital item is purchased more than once, we are not automatically responsible for the duplicate purchase.

Because digital access may be delivered immediately, duplicate purchases may be non-refundable once each purchased copy has been made available and the customer validly consented to immediate delivery and acknowledged the loss of the right of withdrawal.

We may nevertheless review accidental duplicate purchases individually, particularly where the customer contacts us before accessing the duplicate digital content.

Mandatory consumer rights remain unaffected.

19. Physical Product Processing and Shipping

Physical orders require processing before dispatch.

Estimated processing and delivery times are displayed in our Shipping Policy or on the relevant product page.

For European orders, estimated delivery is generally 8–12 business days after processing, unless a different estimate is shown at checkout or on the product page.

Delivery times are estimates unless expressly described as guaranteed.

Delays may occur because of:

Carrier delays.
Customs procedures.
Public holidays.
High order volumes.
Severe weather.
Strikes or transport interruptions.
Supply chain disruptions.
Incorrect or incomplete shipping information.
Events outside our reasonable control.

A delay does not automatically mean that a parcel is lost.

Nothing in this section removes any statutory right relating to delivery, non-delivery, cancellation, refund, or risk of loss.

20. Shipping Information and Unclaimed Parcels

You must provide a complete and accurate recipient name, address, postal code, email address, and, where requested, telephone number.

Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once fulfillment or dispatch has started.

Where a parcel is refused, unclaimed, undeliverable, or returned because of incorrect information supplied by the customer, we may deduct reasonable direct shipping or return costs from the refund where legally permitted.

We will not charge arbitrary administrative, penalty, or restocking fees in connection with the exercise of a statutory right of withdrawal.

21. Physical Product Right of Withdrawal

Consumers in the European Union and other jurisdictions with equivalent rights may have the right to withdraw from an eligible online purchase without giving a reason.

For EU consumers, the withdrawal period is generally 14 calendar days from the day on which the customer, or a person designated by the customer, receives the goods.

To exercise the right of withdrawal, you must send us a clear statement before the withdrawal period expires.

After notifying us, you must return the goods without undue delay and normally no later than 14 calendar days after notifying us of your withdrawal.

Unless we agree otherwise or applicable law requires otherwise, the customer is responsible for the direct cost of returning goods under the change-of-mind right of withdrawal.

Returned goods should be:

Safely packaged.
Complete.
Accompanied by included accessories.
Returned with reasonable proof of shipment.
Handled only to the extent necessary to inspect their nature, characteristics, and functionality.

We may reduce the refund by the diminished value caused by handling beyond what would reasonably be permitted when inspecting the product in a physical shop.

Please review our Return & Refund Policy for the return address and complete instructions. Do not return products to the address shown on a parcel without first receiving return instructions.

22. Refunds Following Withdrawal

Where a valid statutory withdrawal applies, we will refund eligible payments, including the cost of standard delivery where required by law.

Additional costs resulting from choosing a more expensive delivery option than our standard delivery method may not be refunded.

Refunds will normally be made using the original payment method unless another method is expressly agreed.

For physical goods, we may withhold the refund until:

We receive the returned goods; or
You provide reliable evidence that the goods have been sent back,

whichever occurs first.

Refund processing times shown by a bank, card provider, PayPal, Klarna, or another payment provider are outside our direct control.

23. Faulty, Damaged, or Incorrect Physical Products

Contact us promptly if a physical product is damaged, faulty, materially different from its description, or if you received the wrong item.

Please provide:

Your order number.
A description of the issue.
Clear photographs or video where reasonably necessary.
Photographs of the packaging where the product was damaged in transit.

Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, price reduction, or refund.

The cost of returning a confirmed faulty or incorrect item will be handled by us where required by law.

Normal wear, accidental damage, improper care, misuse, unauthorized modification, or damage caused after delivery is not automatically considered a product defect.

24. Legal Guarantee and Digital Conformity

Nothing in these Terms limits legal guarantees or conformity rights that apply to consumers.

EU consumers generally receive a minimum legal guarantee for new physical goods where a product is faulty, does not match its description, or does not function as reasonably expected.

EU consumers may also have statutory remedies where digital content or a digital service:

Is not supplied.
Cannot be accessed.
Is faulty.
Does not match its description.
Does not provide the promised functionality.
Otherwise fails to conform to the contract.

Available remedies may include bringing the product or digital content into conformity, replacement, price reduction, or termination and refund, depending on the circumstances and applicable law.

25. Customer Responsibilities

You agree to:

Provide accurate contact, payment, billing, and delivery information.
Review product descriptions before purchasing.
Check products and quantities before completing checkout.
Monitor your email for order and delivery updates.
Contact us promptly if there is a problem.
Follow product care and use instructions.
Inspect delivered products within a reasonable time.
Package returns safely.
Use a trackable return method where reasonably appropriate.
Use supplier information and digital products lawfully.
Independently verify third-party suppliers before placing orders with them.

You may be responsible for losses directly caused by inaccurate information or unlawful use for which you are responsible, to the extent permitted by law.

26. Chargebacks and Payment Disputes

If you experience a problem with an order, we encourage you to contact us first so that we can investigate and attempt to resolve it.

Contacting us first is not intended to remove or restrict any right you may have to contact your bank, PayPal, Klarna, card provider, consumer authority, or another dispute-resolution body.

When responding to a payment dispute, chargeback, suspected fraud, or unauthorized transaction, we may provide relevant information to payment providers, banks, Shopify, PayPal, Klarna, carriers, insurers, legal advisers, or competent authorities.

Such information may include:

Order information.
Payment records.
Digital access or download records.
IP and device information where legally collected.
Shipping and tracking information.
Delivery confirmation.
Customer communications.
Relevant policies accepted at checkout.

Knowingly false claims, fraudulent disputes, or abuse of payment protection systems may result in refusal of future service and may be reported where legally appropriate.

27. Intellectual Property

All content on our website and within our digital products, including text, images, logos, graphics, layouts, videos, guides, supplier lists, research, digital files, and product descriptions, belongs to Ioanna or the relevant content owner and is protected by applicable intellectual property laws.

Purchasing a digital product grants you a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the purchased content for lawful personal or internal business purposes.

Unless we provide written permission, you may not:

Copy or reproduce the content.
Resell or redistribute the content.
Share supplier links, files, or access credentials.
Upload the content to another website or platform.
Publish the content publicly.
Modify and sell the content as your own.
Use our branding or content in a misleading manner.
Grant access to another person or business.

No ownership rights are transferred to you.

28. Reviews, Photos, and User Content

If you voluntarily submit a review, photograph, video, comment, testimonial, suggestion, or other content, you grant us a non-exclusive, worldwide, royalty-free license to reproduce, display, edit, translate, publish, and use that content for our website, customer support, social media, marketing, and advertising.

This license does not transfer ownership of your content to us.

You confirm that:

You created the content or have permission to submit it.
The content is accurate and not intentionally misleading.
The content does not infringe third-party rights.
The content is not unlawful, threatening, abusive, defamatory, or discriminatory.
You have permission from identifiable people appearing in submitted photographs or videos.

We may remove user content that violates these Terms or applicable law.

Our use of personal information remains subject to our Privacy Policy and applicable data-protection law.

29. No Guarantee of Business Results

Digital sourcing products and supplier information are provided for informational and educational purposes.

We do not guarantee that you will:

Successfully resell a product.
Generate revenue or profit.
Obtain a particular price or margin.
Be accepted by a supplier or platform.
Avoid business losses.
Achieve a specific advertising or sales result.
Comply automatically with laws by using our information.

Business decisions involve risk. You remain responsible for your own research, supplier checks, product testing, compliance, pricing, advertising, and resale decisions.

30. Limitation of Liability

To the fullest extent permitted by law, Ioanna is not responsible for indirect, incidental, special, or consequential business losses arising from the use of our website, products, or third-party supplier information.

This may include loss of expected profits, loss of business opportunities, supplier disputes, listing removals, supplier price changes, stock changes, or third-party platform restrictions.

We are not responsible for the independent acts or omissions of third-party suppliers, carriers, payment providers, marketplaces, or platforms, except where applicable law provides otherwise.

Nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation.
Death or personal injury caused by negligence where such liability cannot be excluded.
Intentional misconduct or gross negligence where applicable.
Mandatory product liability.
Statutory consumer rights.
Any other liability that cannot legally be excluded or limited.

31. Force Majeure

We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, extreme weather, war, civil unrest, government restrictions, pandemics, strikes, customs disruption, supply chain interruption, carrier failures, internet outages, technical failures, or payment-provider disruptions.

Where such an event affects an order, we will take reasonable steps to reduce the impact and communicate relevant information.

This section does not remove mandatory rights relating to cancellation, non-delivery, refunds, or defective products.

32. Privacy and Data Protection

We process personal information according to our Privacy Policy and applicable data-protection laws.

Our Privacy Policy explains how we collect, use, store, share, and protect personal data and how you may exercise your privacy rights.

By using our website, you acknowledge that your information will be processed as described in the Privacy Policy.

33. Suspension and Termination

We may suspend or terminate access to our website, accounts, or digital products where we reasonably believe that a user:

Violated these Terms.
Shared or resold protected digital content.
Used our services unlawfully.
Attempted fraud or payment abuse.
Threatened the security of our website.
Infringed intellectual property rights.

Termination does not automatically entitle a customer to a refund where digital content has already been validly delivered and accessed.

However, termination does not affect mandatory consumer rights or remedies arising from our breach of contract.

34. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, technology, business practices, or legal obligations.

The updated Terms will be posted on this page with a revised “Last updated” date.

Changes will not retroactively remove rights that arose under an order already accepted unless the change is required by law or expressly agreed with the customer.

Your continued use of the website after updated Terms are published will apply to future use and future purchases.

35. Governing Law and Consumer Jurisdiction

These Terms and contracts with Ioanna are governed by the laws of the Hong Kong Special Administrative Region, except where mandatory consumer protection or conflict-of-law rules provide otherwise.

Where you are a consumer, this choice of law does not deprive you of mandatory protections available under the law that would apply in your country of habitual residence.

Nothing in these Terms requires a consumer to bring a claim exclusively before a court in Hong Kong where applicable law permits the consumer to bring proceedings in another competent court, including a court in the consumer’s country of residence.

Before commencing formal proceedings, both parties are encouraged to attempt to resolve the issue through direct communication where appropriate.

36. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be interpreted or limited to the minimum extent necessary.

The remaining parts of the Terms will continue to apply.

37. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

38. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any product-specific conditions displayed before purchase, form the agreement between you and Ioanna.

Where there is a conflict, mandatory law takes priority. Product-specific conditions may take priority over these general Terms where they are clearly disclosed before purchase.

39. Contact Information

For questions, complaints, withdrawal requests, digital access issues, or other support, contact us at:

Ioanna
Email: support@ioanna-official.shop
Website: https://ioanna-official.shop

Please include your order number and the email address used for your purchase.

Our support team normally aims to respond within 24–48 business hours.